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FAQ

Laser Treatments

What laser treatments do you offer at SkinCo Naples Med Spa?
We offer two advanced laser treatments: Aerolase Neo® and Aerolase Era®, both designed to improve skin health safely and effectively with minimal downtime.
What is the Neo Elite?
The Aerolase Neo Elite is an advanced 1064nm Nd:YAG laser designed to treat 36+ skin conditions with a single handpiece. It uses unique 650-microsecond technology, delivering high-powered energy in a brief pulse duration to safely and effectively treat acne, melasma, rosacea, aging skin, and more.
How does the Neo Elite laser work?
The Neo Elite delivers short pulses of laser energy deep into the skin’s dermal layer without damaging the surface. This stimulates collagen, reduces inflammation, clears acne-causing bacteria, and targets pigment—all while remaining comfortable for the patient.
What makes the Neo Elite different from other aesthetic lasers?
Unlike traditional lasers, the Neo Elite combines high efficacy with exceptional safety across all skin types. Its 650-microsecond pulse duration eliminates the need for skin cooling and reduces the risk of pain, hyperpigmentation, or burns.
Can the Neo Elite be combined with other treatments like injectables?
Yes. The Neo Elite complements injectables like Botox, dermal fillers, and skin boosters. It enhances overall skin quality and is often included in combination protocols for superior aesthetic results.
Is Aerolase Neo Elite safe for dark skin tones?
Yes. Its short pulse duration and lack of skin contact make it one of the safest lasers for darker skin types, with no risk of burning or post-inflammatory hyperpigmentation.
How many Neo Elite treatments are typically needed for visible results?
Most conditions require a series of 4–6 sessions spaced 2–4 weeks apart. However, some patients see results after just one session, depending on the indication.

HydraFacials

Is HydraFacial safe for sensitive skin?
Yes. Gentle, hydrating, and suitable for all skin types.
How often should I have one?
Monthly treatments are ideal, though we tailor frequency to your skin’s needs.
Will it help with acne or fine lines?
Yes. It deeply cleanses, exfoliates, and hydrates for visible improvement.
Is there downtime?
None—skin is refreshed and glowing immediately.

Microneedling

Is a SkinPen microneedling treatment painful and what’s the recovery like?

SkinPen microneedling treatments are designed to be as comfortable as possible. A numbing cream is applied before the procedure to minimize discomfort, and most patients describe the sensation as light pressure or a mild buzzing. After treatment, you may experience some redness and a feeling similar to a mild sunburn, which typically subsides within a day or two. Patients can resume normal activities within 24 hours, making it an easy treatment to fit into your routine.
How much does a SkinPen treatment cost?
Microneedling procedures with SkinPen tend to be more affordable than invasive alternatives. The cost varies depending on the size and number of treatment areas. Your provider will work with you during the consultation to develop a personalized plan that fits within your budget.
How often do I need to get SkinPen microneedling?
To achieve the best results, a series of multiple treatments spaced approximately four weeks apart is recommended. After completing your initial series, maintenance treatments will help sustain your results and keep your skin looking its best. Your provider will be able to tailor a plan based on your specific skin goals.
What does SkinPen microneedling do to my skin?
SkinPen works by stimulating your skin’s natural healing process. It remodels skin without the use of chemicals, heat, or injections, leading to smoother, more youthful-looking skin over time. SkinPen’s results come from your body’s natural ability to remodel and renew the skin, offering a more natural and long-lasting improvement compared to other treatments.
Who is a good candidate for SkinPen?
SkinPen is safe for all skin types and tones. It’s proven to improve the appearance of facial acne scars and wrinkles on the neck.
Why should I choose SkinPen for microneedling?
SkinPen was the first brand to achieve FDA clearance, meeting the highest safety and regulatory standards, with over 90 clinical studies backing its effectiveness. It features a sterile, single-use cartridge to prevent cross-contamination and advanced technology that eliminates the risk of scratching or dragging for a smooth, comfortable treatment. With adjustable needle depths, it’s customizable for individual skin concerns, remodeling skin for long-term skin improvements. Patients see ongoing benefits after a series of treatments, making SkinPen a trusted choice for lasting results.
What does it mean by SkinPen is a “natural” treatment?
When SkinPen is described as a “natural” treatment, it means that the device stimulates your skin’s own natural healing processes. Instead of using chemicals, lasers, or injections, SkinPen creates tiny micro-channels that trigger your body’s natural healing response. This leads to smoother, firmer skin without introducing foreign substances into the body, making it a natural approach to trigger your body’s natural healing response.

Returns & Refunds

Do you accept returns on skincare products?
At this time, SkinCo Naples does not accept returns or exchanges on skincare products. All sales are final once the product has been opened or used.
What if I have a reaction to a product I purchased?
If you experience a reaction, please stop using the product immediately and contact the product manufacturer directly. The manufacturer can best assist with ingredient questions, adverse reactions, and possible compensation.
Do you offer refunds on services rendered?
No. All services are final sale and non-refundable once rendered.
What if I’m unhappy with my service?
Your satisfaction is very important to us. While we do not offer refunds on services, we are more than happy to work with you to make things right. Please reach out to our office so we can address your concerns and discuss appropriate solutions.
Who should I contact if I have concerns?
For product reactions, please contact the product manufacturer directly. For service-related concerns or general questions, please reach out to our office, and our team will be happy to assist you.

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